Shipping Policy

Thank you for shopping with Scents Through Time. We aim to get your order to you as quickly and smoothly as possible.

Order Processing

Please allow 1–3 business days for us to process and prepare your order before it is shipped.

Orders placed on weekends or public holidays will be processed on the next business day. During busy periods, launches, or sales events, processing may take slightly longer.

Shipping Times

Once your order has shipped, estimated delivery times are:

• United Kingdom: 2–5 business days
• United States: 5–10 business days
• Europe: 5–10 business days
• Rest of World: 7–15 business days

Delivery times are estimates and may vary due to location, customs processing, courier delays, or busy seasonal periods.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email. If tracking is available for your selected delivery service, your tracking details will be included in that email.

Please allow up to 48 hours for tracking information to update after receiving your dispatch confirmation.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the item or shipping price unless clearly stated at checkout.

Incorrect Shipping Details

Please make sure your delivery address is correct before placing your order. Scents Through Time cannot be held responsible for orders sent to an incorrect address provided at checkout.

If you notice an error, contact us as soon as possible. We will do our best to help before your order is dispatched, but we cannot guarantee changes once processing has begun.

Lost, Delayed or Damaged Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first. If you still need help, contact us with your order number and email address used at checkout.

If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the item and packaging so we can assist you.

Contact Us

For any shipping questions, please contact us through our Contact Us page. Our team will be happy to help.

Thank you for choosing Scents Through Time.